Thursday, June 16, 2011

VSA Container Restores Using Commvault

I spent a good portion of my morning working with Commvault Technical Support on restoring VMware Virtual Machines. Our Commvault server and media agent is licensed for VSA backups using our vCenter Server as the proxy. We are using Simpana 9 with Service Pack 2a.

Our overall problem was that when performing a container, I was getting the following error:
Unable to open the disk(s) for Virtual Machine [VMNAME]. Please ensure that the proxy is able to communicate with the ESX host and resolve the ESX host address. Also verify that the disks types configured to the virtual machine are supported.
This was a quick fix by Commvault. Commvault includes in own version of the VWware VDDK in its base directory. By uninstalling the version of VDDK that had been installed manually, Commvault now looks in its base directory for its version of the VDDK and our restores was successful.
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2 comments:

  1. AnonymousJune 28, 2011 at 4:29 AM

    Hi.
    I have the same challange. I have now removed the VDDK from the media agent,but it didn't work.
    There are some more step which i have to do afterwards?

    Best regards,
    Volker

    ReplyDelete
  2. AnonymousJuly 9, 2011 at 10:41 PM

    Check to see if the following registry key exists. Not sure if only on the commvault server or the media agent and both are the same in our instance:

    [HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\Instance001\VirtualServer]
    "VStorageEnable"=dword:00000001

    Restart the agent services or server after changes. Also make sure you have the latest service pack on the media agent which is 2a at this time.

    Hope this helps. Commvault support is usually pretty helpful. We also have a great VAR who helps us out.

    ReplyDelete

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